Return, Refund and Cancellation Policy
At Leolux Lighting Solutions, we are committed to providing premium-quality lighting products and a seamless shopping experience. We understand that, despite our best efforts, issues may occasionally occur. Please review our Refund & Return Policy to understand how we handle returns in the event of damaged products.
1. Eligibility for Returns
We accept returns only for items that arrive damaged. To qualify for a return:
The item must have been purchased directly from the Leolux Lighting Solutions website.
The damage must be reported within 48 hours of delivery.
An unboxing video is mandatory and must clearly show the damaged item as it is removed from the package.
The product must be in its original, unused condition with all original packaging and labels intact.
For combo sets, returns are accepted only if the entire set is returned—individual items cannot be returned separately.
We encourage all customers to double-check product specifications and order details before finalizing a purchase.
2. How to Initiate a Return
If your item arrives damaged, follow these steps within 48 hours of receiving it:
Email us at 📧 info@leoluxlightingsolutions.com
Include your order number, a brief description of the issue, and attach the required unboxing video.
Our support team will evaluate your request and may contact you for further clarification.
3. Inspection & Verification
Once we receive your return request:
Our team will thoroughly review the submitted video and details.
If additional information is needed, we will reach out.
We will notify you whether your return request has been approved or denied based on our policy criteria.
4. Refund Process
If your return is approved:
A refund will be processed using your original method of payment.
The refund will cover the product cost and applicable taxes, excluding any shipping fees.
Refunds are typically completed within 7 business days, subject to your payment provider’s processing time.
Alternatively, you can choose to receive a credit note, valid for 30 days, redeemable on any future purchase with Leolux Lighting Solutions.
5. Return Shipping
If your return is approved:
We will provide detailed instructions for returning the item.
You will be responsible for arranging return shipping via a trackable courier service.
Please keep the shipping receipt as proof of dispatch.
6. Replacement Option
If the damaged item is still in stock, you can choose to:
Receive a replacement product at no additional cost, or
Proceed with a refund or credit note, as outlined above.
7. Non-Eligible Returns
We do not accept returns for:
Change of mind or personal preferences
Incorrect orders placed by the customer (e.g., wrong model, color, or size)
Dissatisfaction not related to product damage
Items returned without an unboxing video or beyond the 48-hour window
8. Sale & Clearance Items
All items purchased on sale, clearance, or promotional offer are considered final sale and are not eligible for return, refund, or exchange.
9. Contact Us
For questions or assistance related to returns and refunds, feel free to get in touch:
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